Return & Refund Policy

Last Updated: 21 July 2026

At Glow Vanity, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.

Returns & Refunds

Due to the nature of our products and international fulfilment process, we only offer returns or refunds in the following situations:

• You received a damaged or defective item.
• You received the wrong item.
• Your order was lost during transit.

For hygiene and safety reasons, we do not accept returns or exchanges for opened, used, or worn beauty products unless they arrived damaged or incorrect.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To process your request, please provide:

• Your order number
• Clear photos of the item
• Clear photos of the product packaging
• A brief description of the issue

After reviewing your request, we will offer a replacement or a refund where applicable.

Refund Processing

Approved refunds will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellations

Orders may be cancelled within 12 hours of being placed. Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

If you have any questions regarding your order, please contact us at:

Email: helloglowvanity@gmail.com